Collection Specialist

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking for a Collection Specialist for a hybrid opportunity based in Indianapolis, IN. This role offers a salary of $41,600 along with full benefits and a fun office culture!

Join our client's team as a Collection Specialist, where you'll play a pivotal role in recovering losses from assigned accounts. Your expertise will help manage and resolve delinquent accounts, ensuring a positive impact on our client's financial health. You'll work on-site 3-4 days per week as part of a hybrid schedule.

There is no application deadline for this role.

Collection Specialist Responsibilities :

Oversee a portfolio of delinquent accounts, initiating contact with debtors via phone, email, and written communication.

Discuss outstanding debts, explore payment options, and negotiate effective payment arrangements.

Maintain detailed records of all collection activities, ensuring compliance with client standards and federal regulations.

Deliver exceptional customer service by addressing debtor inquiries, providing accurate information, and resolving concerns.

Employ skip tracing techniques to locate debtors with outdated contact information.

Collection Specialist Qualifications :

Strong negotiation and persuasion skills, with a respectful and professional communication style.

Proficient verbal and written communication abilities, including active listening and empathy.

Capability to manage challenging conversations and resolve conflicts while maintaining professionalism.

Detail-oriented with excellent organizational and time management skills.

Flexibility to work varied hours, including evenings and weekends as needed.

Basic computing skills and the ability to obtain a required license for collections upon placement.

High school diploma or equivalent (preferred).

Some college coursework in business or related fields (preferred).

0-1 years of experience in collections or customer service roles, ideally within a financial or credit environment (preferred).

Familiarity with collections software, CRM systems, and Microsoft Office Suite (preferred).

Understanding of debt collection laws, regulations, and compliance requirements (preferred).

Perks & Benefits :

Medical, Dental, and Vision Insurance.

Life Insurance.

401(k) Program.

Commuter Benefit.

eLearning & Ongoing Training.

Education Reimbursement.

• Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.

EOE / M / F / D / V / SO

Inclusive Hiring Practices

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

Virtual Interview Process

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit .

Job Seeker Scam Alert

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