P&C Insurance Ops Management Consultant - Manager

Operations Manager

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialize in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyze customer service processes, identify pain points, and develop strategies to optimize service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity : As part of the Customer Service team you operationalize business strategies and transform the functions of the entire supply chain for Insurance clients. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. This role involves managing complex business initiatives through the assessment, design, and implementation of operational improvements.

Responsibilities : Supervise, develop, and coach teams to deliver exceptional work. Manage client service accounts and drive project workstreams. Analyze and solve complex problems to develop deliverables. Operationalize business strategies for Insurance clients. Transform operational chain functions through operational improvements. Foster a culture of continuous improvement and innovation. Maintain rigorous standards of integrity and authenticity in every client interaction. Implement strategic planning and execution for client projects.

What You Must Have : Bachelor's Degree. 5 years of combined experience in Consulting and the Insurance industry.

What Sets You Apart : Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration / Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management / Research preferred. Operationalizing business strategies for Insurance clients. Transforming supply chain functions. Managing complex business initiatives. Building and maintaining client relationships. Delivering strategic and creative business results. Encouraging innovation and team development. Conducting quantitative and qualitative benchmarking. Developing Insurance thought leadership.

Travel Requirements : Up to 60%.