Strategy Consultant - Customer Success

Sama Job Opportunity

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coachingright from a user-friendly app.

At Sama, we're on a mission to empower people and create workplaces where everyone can flourish. Sama is a purpose-driven, fast-growing company on a mission to tackle the $9 trillion employee engagement challenge. With trust from top-tier clients like Vinted, EQT, CVC and IFRS.

Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves. We're building the future of work!

Ready to be a part of a team of highly motivated individuals who think like owners and are on a mission to consistently deliver amazing experiences? Read on.

Your mission, should you choose to accept it :

Driving success and retention : You'll be instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact at all levels of the client's organization.

Building relationships : Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships.

Innovation and growth : With your keen eye for opportunity, you'll identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development.

What you'll be doing day to day :

• Focus on achieving our north star metric (monthly active users) and reach our retention targets.
• Onboard new customers by facilitating demos and training around the product.
• Design success plans for each client with clear KPIs and engagement objectives.
• Manage customer relationships and be the go-to point of contact for clients across the business.
• Strategically communicate business impact relevant to different stakeholders of the client.
• Actively monitor customer engagement. Regularly review data and analysis with clients to identify ways to develop and grow usage / adoption of the platform.
• Lead quarterly and annual business reviews with each client.
• Identify upsell opportunities and liaise with the sales team to leverage cross sell opportunities.
• Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.