Support Specialist

Job Description :

We're looking for a skilled IT Support Specialist to join our team. This hands-on role is responsible for maintaining and supporting the organizations IT infrastructure, managing hardware endpoints, and providing exceptional technical support to end-users.

The ideal candidate will have strong technical expertise, excellent communication skills, and a customer-focused approach to problem-solving.

Key Responsibilities

• Provide day-to-day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues.
• Troubleshoot and resolve hardware, software, and network-related problems.
• Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools.
• Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, and Microsoft 365.
• Deliver user support and training for the Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, etc.).
• Monitor system performance, proactively identifying and addressing issues to ensure maximum uptime.
• Assist in deploying, maintaining, and updating enterprise applications and tools.
• Support cybersecurity initiatives, including antivirus management, patching, and vulnerability remediation.
• Document procedures, configurations, and troubleshooting steps clearly and accurately.
• Contribute to IT projects such as system upgrades, migrations, and technology rollouts.
• Provide training and promote IT best practices among end-users.
• Deliver outstanding customer service and maintain positive relationships with staff and team members.

Qualifications