Systems Engineer II - Data Center Operations

THE JOB

Ticketmaster is seeking Talented Infrastructure Engineers responsible for managing Datacenter-based projects and Operations tasks crucial to supporting our critical Datacenter devices and infrastructure.

You will be handling requests from and supporting internal service teams by responding to requests for hardware installations, maintenance, troubleshooting and recycling efforts. This role is also responsible for proactively monitoring critical hardware systems and focusing on higher level initiatives that include firmware management, hardware monitoring and alerting and metrics collection.

This is an exciting time to come on board with Ticketmaster, as we look to the "Return to Live" later this year. We will be focusing on efforts towards hardware modernization and operability, expanding capacity and expanding our internal services for internal customers

WHAT YOU WILL BE DOING

• Provide expertise on hardware deployments and working with internal service team to build rack elevations and deploy hardware
• Work with our Datacenter Asset Management system to keep automated systems up to date with critical asset information
• Work with service teams and Network teams to build port configurations
• Rack and install new hardware and decommission old hardware
• Respond to requests for support of hardware in the datacenter as well as manage hardware lifecycle
• Maintain key relationships with internal Engineering customers
• Manage and maintain the hardware monitoring platform to keep internal customers hardware operating smoothly
• Deploying systems firmware updates to keep the hardware platforms up to date and in compliance with standards
• Monitor the datacenter environment to keep things running within specifications
• Work with the datacenter facility to receive and ship hardware
• Keep the datacenter organized and efficient
• Participate in on-call rotation

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Basic Qualifications

YOU (BEHAVIOURAL SKILLS)

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars :

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.