Care Coordinator I

Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're part of our care coordination team or playing a supporting role, the work our colleagues do every day helps us collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values Think Big, Go Fast, Deliver Awe and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range :

This compensation range takes into consideration a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission :

• Remote Work : We are a remote-first company and almost all positions receive the flexibility of working from home.
• Generous Time Off : In addition to 8 company holidays and 2 floating holidays every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package : Including medical, dental, vision and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services : Just like our colleagues get people the care they need when they need it, we want to do the same for our colleagues in their time of need. From a Colleague Assistance Program that offers free counseling and financial services to our One Call Foundation, a non-profit arm of our company which provides colleagues financial assistance during times of unexpected hardships.

Job Summary

Provides customer support to business customers via the telephone and / or Internet (e.g. instant message email). Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing / payment. For product or service-related issues will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested.

Essential Duties & Responsibilities :

Educational and Experience Requirements :

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Physical / Mental Demands & Work Environment :