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3P Digital Experience Associate Manager

3P Digital Experience Associate Manager

Domino'sAnn Arbor, Michigan, USA
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This role supports the technical and customer-facing aspects of aggregator platform operations. The Digital & Technology Specialist ensures accurate store setup offer functionality and platform integration while supporting QA automation and performance monitoring. This role works closely with the Manager Media & Digital Experience and technical teams to deliver a seamless customer journey.

RESPONSIBILITIES AND DUTIES

30%) Platform & Experience Management

  • Ensure accurate and consistent setup of store-level details across all third-party platforms including delivery and service areas fees service types menu structure pricing and visual assets (e.g. hero images).
  • Executes the strategic UX process including user flows business rules and platform requirements to support new product launches and promotional campaigns
  • Leverages data analysis to inform and pitch enhancements to the digital experience partnering with cross-functional teams to drive sustained growth and engagement across third-party platforms
  • Drive onboarding activation and change-of-ownership processes to ensure smooth transitions and consistent store setup

30%) Quality Assurance & Digital Issue Resolution

  • Conduct regular audits of customer-facing elements (e.g. menu accuracy offer visibility delivery times store hours) to ensure a frictionless and consistent ordering experience
  • Validate updates and promotional setups through pre- and post-launch QA checks ensuring proper functionality and visual consistency across platforms
  • Act as the first line of defense for identifying and troubleshooting customer experience issues (e.g. incorrect store hours failed orders NROs) escalating as needed to internal teams or third-party support
  • Provide timely support for franchisee-facing issues and contribute to documentation and FAQs related to platform functionality and digital experience
  • Maintain and evolve internal documentation FAQs and training materials to support scalable and consistent digital operations

    • 30%) Performance Monitoring & Reporting

  • Monitor key customer experience metrics (e.g. order accuracy delivery time menu completeness offer redemption) to identify trends gaps and areas for improvement across third-party platforms
  • Benchmark Dominos performance against competitors to inform continuous improvement efforts and maintain a best-in-class presence on aggregator platforms
  • Coordinates with analytics and marketing teams to evaluate the impact of promotions menu updates and platform changes on customer satisfaction and conversion
  • Deliver regular reporting and insights to the Manager and cross-functional teams highlighting wins risks and actionable opportunities for optimization

    • 10%) Strategic Support & Special Projects

  • Support the Manager in coordinating cross-functional initiatives ensuring project goals KPIs and timelines are clearly defined and communicated.
  • Assist in tracking progress against project objectives compiling results and sharing performance updates and actionable insights with key stakeholders to inform future planning.

    • Qualifications :

  • 13 years of experience in digital experience operations and / or technical support
  • Familiarity with QSR and / or aggregator platforms
  • Strong analytical problem-solving and communication skills
  • Comfortable working with APIs dashboards and automation tools
  • Experience with QA processes and exposure to digital marketing or offer strategy
  • Understanding of financial workflows related to promotions
  • Proven ability to collaborate cross-functionally and manage partnerships

    • Additional Information :

    All your information will be kept confidential according to EEO guidelines.

    Additional Information

    Benefits :

  • Paid Holidays and Vacation
  • Medical Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness nutrition and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions
  • 15% off the purchase price of stock
  • Company bonus

    • Remote Work : Employment Type :

    Full-time

    Key Skills

    User Interface,Competitive Analysis,New Technologies,Business developments,Communication,Content Management System,Market Research,Internet,Youtube,Digital Assets,Digital strategy,Social Channels,Digital Forensics,A / B Testing,Analytics

    Experience : years

    Vacancy : 1

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    Manager Digital Experience • Ann Arbor, Michigan, USA