Technical Account Manager (MSP) (Lakewood)

A growing Managed Services Provider is seeking a Technical Account Manager to keep client environments stable, secure, standardized, and aligned to best practices. This is a TruMethods-style proactive role focused on preventing issues before they occur, not reacting to tickets. You will perform structured technical reviews, identify risks, maintain documentation, and ensure client networks remain reliable and predictable

This role is ideal for someone with MSP experience who enjoys process, documentation, standards, and improving environments instead of living in the help desk queue. Partial WFH is available one day per week.

What You Will Do

Perform recurring onsite and remote Technical Alignment visits using the TruMethods proactive model

Review server, network, cloud, and security configurations for compliance with internal standards

Identify risks, misconfigurations, and gaps; document findings and share with vCIO / TAM for roadmap planning

Validate backups, security tools, monitoring, patching status, and core infrastructure health

Maintain asset records, diagrams, and documentation in PSA / RMM tools

Recommend improvements that enhance stability, security, and performance

Support light project work such as server refreshes and Microsoft 365 enhancements

Build strong client relationships through clear communication and trusted-advisor presence

What You Bring

Two or more years of MSP experience in a systems or network support role

Understanding of Microsoft 365, Azure Entra ID, Windows Server, AD, DNS, DHCP, and Group Policy

Experience supporting firewalls, switches, wireless, and core network infrastructure

Familiarity with RMM / PSA tools such as ConnectWise, Autotask, IT Glue, or Hudu

A process-driven and detail-oriented mindset focused on consistency and standards

Excellent communication, organization, and documentation skills

Compensation

$80,000 to $90,000 depending on experience

Benefits

Comprehensive health, dental, and vision coverage

401(k) with three percent match after ninety days

Twelve PTO days plus thirteen paid holidays

Partial WFH one day per week

Growth-focused MSP culture with long-term advancement