Surgery Scheduling Representative II

Description : Coordinates scheduling between members, surgeons, external providers, Kaiser Permanente and / or non-Kaiser Permanente Contracted facilities and vendors according to established surgery scheduling protocols and policies.

Essential Functions :

• Schedules surgeries utilizing established scheduling guidelines with consideration of factors such as historical procedure length and operating room availability.
• Reviews information associated with surgery case to ensure surgery is scheduled correctly and takes immediate action if further intervention required.
• Collaborates and partners proactively with surgeons and departmental chiefs to ensure that surgeries are accurately scheduled in timely and effectively manner.
• Make scheduling decisions that maximizes efficiency and utilization.
• Accurately enters data associated with surgery in timely manner in appropriate systems and other databases.
• Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of surgery and related appointments; refers medical related questions to the appropriate healthcare team or provider.
• Verifies completeness and accuracy of surgical request form, including patient demographics, procedure description, venue request, and time request.
• Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.
• Confirms that member's benefit plan covers intended procedure and that referral has been entered.
• Collaborates with the Ambulatory Surgery Center team leads to ensure appropriate and accurate scheduling.
• Collaborates extensively with each Kaiser Permanente Surgery Scheduler to assure maximum utilization of block time in each OR venue.
• Prepares surgery confirmation letters.
• Assures that durable medical equipment that will be needed by patient is available.
• Proactively identify issues and works with others to resolve them.
• Assists in collection of data elements for Surgical Department reporting.
• Performs other related duties as directed.

Basic Qualifications :

Experience

Education

Licenses, Certifications, Registrations

Additional Requirements :

Preferred Qualifications :