Application Analyst II

Job Summary (List Format) for Application Analyst II-REMOTE

• Provides Tier 2 and Tier 3 application support for a large portfolio of back office applications in a multi-regional healthcare system.
• Specializes in support of clinical 3rd party applications (e.g., cardiology, radiology, lab, PACS, Sleep Lab [Cadwell], PFT [Breeze Suite]).
• Coordinates and resolves application-related issues, recommending procedures and controls to prevent recurrence.
• Follows ITIL Service Management Processes, including adherence to issue / request SLAs and management of SEV1 and SEV2 application outages.
• Thoroughly documents incidents and resolutions in call tracking and knowledge databases to improve future problem resolution.
• Participates in an on-call rotation to provide 24 / 7 application support for all back office systems.
• Demonstrates advanced understanding of Microsoft Office, collaboration tools, and related technical architectures.
• Works collaboratively within a team, sharing information and assisting colleagues to ensure high-quality, timely support.
• Focuses on providing excellent customer service to both internal and external users.
• Self-starter able to work independently with minimal supervision.
• Requires a Bachelor's Degree (must provide proof of education with application).
• Location : 5101 O'Connor Blvd, Irving, TX 75039 (Remote position; Monday Friday schedule).