Learning and Development Manager

Manager, Learning Delivery

Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark? In this role, you will lead a team responsible for the delivery of learning offerings to associates and contractors through the MyLife Advisors Service Center. You will ensure that our Learning Delivery offerings effectively support the needs of the business by focusing on process improvements, identifying operational efficiencies, and providing an effortless modern learning experience for the associates and contractors.

Daily, you will collaborate with Leaders both in the MyLife Advisors Service Center and the business units they support to ensure alignment and successful execution of learning deliverables. Coach, mentor, and support continuous learning and staff development that enhances individual performance and team capabilities.

Integrity, resilience, positivity, and agility are must-haves in this role. Integral to this is the responsibility to provide input in the instructional design process, identify and incorporate delivery innovations, seek out and incorporate feedback, provide robust thought leadership specific to modern learning delivery methods, and lead medium to large-scale projects.

US & Global MyLife Advisors Service Center Training Strategy

The Manager, Learning Delivery reports to the VP, MyLife Advisors. The primary focus of this position is to support all global and regional teams with the training of their associates by focusing on associates' training and development to help them be successful in their role. It is expected that this person will provide a training strategy for MyLife Advisors Service Centers to help the overall financial and client goals. The goal is to deliver the maximum value in the shortest sustainable lead time while providing the highest possible quality to your internal stakeholders. The Manager, Learning Delivery is responsible for the associate's learning experience and development.

• Coach and Develop High Performing Teams. You will lead, coach, and mentor a team of Trainers and Service Coaches responsible for delivering training to ADP associates and contractors.
• Leverage Data to Make Strategic Decisions. You will monitor the performance and operating standards of the team. Capture and analyze a broad range of metrics to provide insights, demonstrate impact, and drive continuous improvement.
• Build Relationships Across the ADP Family. You will build and cultivate relationships with MyLife Advisors leadership, and create partnerships with ADP Learning communities of practice, HR technology, support, and other groups / leaders.
• Work with Global and Regional Business Owners and Agile Team Leads to assist in achieving objectives through learning and performance solutions.
• Anticipate business unit needs and recommend learning and other interventions to enhance associate performance.
• Design learning solutions for roles based upon audience needs and task analysis that include high-level design documentation, recommended delivery method, curriculum content, and supporting materials to ensure mastery of learning objectives.
• Drive standardization, and instructional design process improvements considering all region's requirements.
• Establish and analyze metrics to monitor the effectiveness and productivity of the associates and communicate status to Global & Regional Business Owners.
• Identify needs for training intervention.

Creating New Content and Continuous Improvement

New Associate Onboarding :

To Succeed in This Role : Required Qualifications

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :