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Service Advisor

Service Advisor

LithiaEugene, OR, US
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Dealership : Lithia Chrysler Jeep Dodge of Eugene

Service Advisor

Pay : Commission pay structure. Pay range is based on experience, but will include base, commission and CSI (customer service index metric) related bonus. Monthly range from $7500-$10,000 depends on your ability to sell and keep the customer happy.

Schedule : May include some Saturdays.

SEEKING EXPERIENCED SERVICE ADVISORS-AUTOMOTIVE DEALERSHIP

Chrysler Jeep Dodge of Eugene is expanding and hiring immediately to meet our customers' needs! We are searching for ambitious Service Advisor with the drive and determination to succeed and the ability to provide the best in class experience our loyal clientele has always experienced.

If you are an experienced Service Advisor and want to grow your career with the best in the business, there has never been a better time to join the award-winning, powered by Lithia.

Our ideal candidate has the following qualities and experience :

  • Previous experience in a dealership as a Service Advisor / Writer. (this is a requirement to be considered, not considering entry level candidates in this role currently).
  • Positive and ambitious attitude.
  • Customer focused-Always does the right thing.
  • Available for a rotation schedule set up that will include some Saturdays.

Responsibilities :

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service / repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.
  • Previous Service Advisor experience, preferred.
  • This is a driving position that requires an acceptable driving record and a valid driver's license in your state of residence.

    • We offer best in class industry benefits :

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

    • High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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    Service Advisor • Eugene, OR, US