Apptad- Remote Desktop SupportApptad Inc • Melbourne, Florida, USA
Apptad- Remote Desktop Support
Apptad Inc • Melbourne, Florida, USA
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job_description.job_card.job_descriptionCoordinate desktop changes to avoid deployment collisions. Prepare requests for rollout Prioritize change requests Create roll implementation process Keep track of request and make sure they are implemented as planned Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes for example rollout of new antivirus. Microsoft environment knowledge (desktop & server). Have some level of technical understanding of the products building up a desktop service. Experience from the desktop environment. Understanding and experience of change management process. Phone support experience necessary. Technical helpdesk or technical call center experience is necessary. Disciplined systematic problem solving skills required. Windows Operating systems Clients : Windows7 Windows Vista Windows XP Windows 2000 Servers : Windows 2000 Windows 2003 Windows 2008 Knowledge of Active Directory Exchange 2003 / 2007 ITSM ticketing tools such as Remedy HP Service Center Peregrine Service Center Remote desktop connectivity applications like SMS Bomgar WebEx Live Meeting and Windows Native tools MS Office Suite (XP) : MS-Word MS-Excel MS-PowerPoint MS-Outlook MS Project and MS Visio Internet browsers (e.g. Explorer Chrome Firefox) VPN and remote dial-in users Support for laptop desktops and printers PDA and blackberry support Others : Adobe Acrobat and other common desktop applications like Winzip etc Excellent communication and conversation skills (Verbal and Written) Good documentation skills B2 LEVEL Should have a great customer handling skills Able to handle unforeseen situations Other Skills / Experience Ability to successfully provide hardware / software / network problem analysis and resolution support over the phone. Personal dedication to providing high quality superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared. Ability to learn new information quickly and the willingness to do so at all times. Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week. Customer Focus Teamwork Technical Expertise Interpersonal Effectiveness Concern for Order and Quality High level of acceptance Can drive HCLs value and its methodology Preferred MCP / MSCE / MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk Incident Problem and Change Management preferred Bachelors / Masters / Equivalent
Role : Remote Desktop Support
Location : - Melbourne FL
Primary :
- IP Phone support experience necessary
- Expert in handling Office Applications i.e Outlook MS Teams Zoom Conferencing
- Understanding of Networking .e Routers Switches LAN / WAN
Job description : Responsibilities : -
Total : 3-4 yrs of University education post High school (. or Diploma)
Relevant : 2 - 3 years of help desk / desk side customer service and support experience with problem solving involving hardware
Education requirements
Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Experience : years
Vacancy : 1
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Desktop Support • Melbourne, Florida, USA
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