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Apptad- Remote Desktop Support
Apptad- Remote Desktop SupportApptad Inc • Melbourne, Florida, USA
Apptad- Remote Desktop Support

Apptad- Remote Desktop Support

Apptad Inc • Melbourne, Florida, USA
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Role : Remote Desktop Support

Location : - Melbourne FL

Primary :

  • IP Phone support experience necessary
  • Expert in handling Office Applications i.e Outlook MS Teams Zoom Conferencing
  • Understanding of Networking .e Routers Switches LAN / WAN

Job description : Responsibilities : -

  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create roll implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined systematic problem solving skills required.
  • Windows Operating systems
  • Clients : Windows7 Windows Vista Windows XP Windows 2000
  • Servers : Windows 2000 Windows 2003 Windows 2008
  • Knowledge of Active Directory Exchange 2003 / 2007
  • ITSM ticketing tools such as Remedy HP Service Center Peregrine Service Center
  • Remote desktop connectivity applications like SMS Bomgar WebEx Live Meeting and Windows Native tools
  • MS Office Suite (XP) : MS-Word MS-Excel MS-PowerPoint MS-Outlook MS Project and MS Visio
  • Internet browsers (e.g. Explorer Chrome Firefox)
  • VPN and remote dial-in users
  • Support for laptop desktops and printers
  • PDA and blackberry support
  • Others : Adobe Acrobat and other common desktop applications like Winzip etc
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills B2 LEVEL
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • Other Skills / Experience
  • Ability to successfully provide hardware / software / network problem analysis and resolution support over the phone.
  • Personal dedication to providing high quality superior service at all times. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • High level of acceptance
  • Can drive HCLs value and its methodology

    • Total : 3-4 yrs of University education post High school (. or Diploma)

    Relevant : 2 - 3 years of help desk / desk side customer service and support experience with problem solving involving hardware

  • Preferred MCP / MSCE / MSCA or HDI CSS
  • ITIL knowledge of V2 or V3 especially on Service Desk Incident Problem and Change Management preferred

    • Education requirements

  • Bachelors / Masters / Equivalent

    • Key Skills

    Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Desktop Support • Melbourne, Florida, USA

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