General Manager

Job Description

MobilityWorks is dedicated to serving the needs of the disabled community by offering a range of wheelchair accessible vehicles, home accessibility solutions, and commercial fleet vehicles. Our mission is centered on providing individuals who use wheelchairs with the mobility, independence, and personal freedom they desire. Continue reading to learn how you can become part of our team, driving this important mission forward!

MobilityWorks is currently seeking a General Manager. We offer a fantastic work-life balance with regular business hours, allowing you to spend quality time with your family or engage in your favorite activities. At MobilityWorks, we consider every team member a vital part of our family, appreciating the skills, dedication, and contributions each person brings to our organization. We are deeply committed to our mission and consistently uphold our core values.

The General Manager is responsible to ensure flawless execution of the store operations playbook in order to achieve store goals as outlined. This position controls a major share of company income and strongly influences market penetration, representation, and the quality of customer relations and must do so consistent with company policy, processes and procedures.

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Essential Job Functions and Duties :

• Oversee all aspects of the stores operation to include consumer sales, commercial sales and service operations.
• Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
• Report as store performance as required through Key Performance Indicators outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
• Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
• Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
• Support a training culture through the participation in company training initiatives and continuous learning.
• Supervise and promote the sale of all company products and services from all company locations, by all personnel.
• Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Maintain and manage vehicle inventory in conjunction with the Inventory team.
• Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
• NPS results to be at the overall corporate average results through our Solution Experience [SolX] process.
• Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

Position Qualifications and Entrance Requirements :

Physical Demands / Work Environment :