Application Technical Analyst
Quadax, Inc.Cleveland, OH, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionAssociate’s degree preferred 1+ year of helpdesk / technical support background required Experience supporting applications required Experience supporting proprietary applications a plus Knowledge of EDI a plus Problem solving skills Strong computer skills Excellent verbal and written communication skills Ability to work in a fast paced environment Strong attention to detail – working with clients and internal departments Ability to set priorities Ability to maintain confidentiality
Job Description
Job Description
Overview
This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center personnel, resolving various technical issues with EDI Applications. Hybrid : First 6 months are onsite 5 days per week. After initial period, employee can work remotely one day per week.
Responsibilities :
- Provide second-level software support for EDI clients and staff.
- Research network issues, program errors, and Windows errors relating to Xpeditor Server performance.
- Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases.
- Map client claim files in order to load into Xpeditor.
- Establish custom edits / converts using Xpressbiller software.
- Modify Xpeditor Reports per client requests.
- Assist with identifying product shortcomings and possible enhancements.
- Other duties as assigned.
Qualifications :
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Application Analyst • Cleveland, OH, US