Case Manager (Ombudsman Program)

Salary : $57,000.00 - $59,000.00 Annually

Location : Wheaton, IL

Job Type : Full-time

Job Number : 25-00125

Department : Community Services Department

Opening Date : 10 / 08 / 2025

Closing Date : Continuous

Hours : Monday-Friday 8 : 00 a.m.- 4 : 30 p.m., evening or weekend hours as required

POSITION SUMMARY

We are pleased to offer the opportunity to work as a Case Manager within the DuPage County Department of Community Services. Case Managers provide comprehensive case management and / or service coordination in a variety of areas. The current Case Manager opening is in the following programs / assignment area :

Long Term Care Ombudsman- Case managers in this programrepresent and advocate for residents, age 60 and older, in long term care facilities, licensed assisted living and supportive living facilities. They receive, investigate, and attempt to resolve concerns and complaints regarding the care of residents as well as providing a regular presence in the licensed facilities.

This is a grant funded position.

These positions are eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

To learn more about the cost and coverage of the benefits plan, visit

For detailed information on paid time off, visit , Section 5

DuPage County is an Equal Opportunity Employer

RESPONSIBILITIES

Responsibilities Include :

• Identify, investigate, and seek to resolve complaints on behalf of long-term care residents
• Provide information and assistance, and community education
• Maintain a regular presence in long-term care settings
• Support and assist in the development of resident and family councils in LTC settings
• Provides follow-up and monitoring
• Completes all mandated paperwork with accuracy and in a timely manner
• Utilizes various computer programs for daily tasks and reports
• Performs other related duties as required

REQUIREMENTS INCLUDE

Requirements include the following experience or equivalent combination of training and experience :

The preferred candidate will :

A pre-employment background check is required.

Physical Requirements and Work Environment

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work : Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and / or leg controls requires exertion of forces greater than for sedentary work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel by automobile in all weather conditions to varied residential and on-site environments based on assignment. May include exposure to noxious odors, hoarding, unsanitary conditions and other related conditions and situations. The noise level in the work environment is usually moderate.

DuPage County offers a complete benefit package to full-time employees including medical insurance, dental insurance, vision, flexible spending accounts, life insurance, pension, holidays, vacation, sick leave, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. Limited benefits are also offered for eligible part-time positions.

To learn more details, visit our

01

Select the response below that represents your highest completed level of education.

02

If you possess a degree, in what field / major is the degree? (If no degree, answer with N / A)

03

Select the response below that represents the number of years of experience you possess relevant to the position you are applying for.

04

This position requires that you possess and maintain in good standing a valid Illinois Driver's License. Do you possess this requirement?

05

What (if any) languages are you proficient in, other than English. (if none, enter N / A)

06

Briefly describe your Case Management, assessment, or service provision experience. Please include the populations served. Response must be supported by application or resume.

07

Please select the platforms or systems you have experience using :

08

Please briefly describe your experience and proficiency in the platforms and systems selected above.

09

Are you able to perform the following, with or without an accommodation?Light Work : Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and / or leg controls requires exertion of forces greater than for sedentary work.

Required Question