Tier I Support Desk Technician

Reasons to Apply :

• Tech-Savvy & People-Friendly
• Ready to turn Its Not Working into Wow That Was Easy!
• Love making technology easier for others
• Are you the hero who fixes tech frustrations
• Do you bring patience and a positive attitude to tech support

Start Date : January 2026

Why Join Us :

TriQuest Technologies Inc. is a trusted IT service firm centrally located in Fort Worth Texas specializing in IT risk mitigation. Since 1997 weve been dedicated to providing reliable day-to-day IT operations support while protecting organizations against cyber-threats and ensuring their data security. Our commitment to continuous learning and exceptional customer service sets us apart as we strive to deliver world-class experiences and personalized attention to each of our customers.

Education and Certification Requirements :

College major experience or demonstrable interest

Job Overview :

As primary triage tech the Tier I Technician is the first voice end-users hear when they call the Support Desk. This initial interaction sets the stage for the users experience so it is imperative team members demonstrate great customer service skills. When users call the Support Desk theyre often frustrateda calm and friendly approach makes all the difference. Service Delivery technicians who listen empathetically offer timely solution-driven exceptional support significantly improve end users experience and their willingness to place future trust in the TriQuest Support Desk. Customers love a quick response from knowledgeable friendly technicians that listen to the issue and find the root cause. Users quickly learn that once a TriQuest technician understands their issue it is as good as done.

Tier I role primary responsibility is initial ticket triage and response for support desk tickets. This is an entry-level position so candidate will learn triaging support desk calls using a support desk ticketing system troubleshooting desktop deployments VOIP network management and documentation. The Tier I role requires a great communicator who can easily and instantly switch from speaking with a Microsoft expert to an Outlook novice communicating with a variety of personalities while maintaining a calm and personable demeanor.

You Will Love This Role If You :

Successful Candidates Will :

Professional Demeanor :

Team members must present themselves in a professional manner and dress including basic grooming no piercings gauges excessive jewelry embellishments or visible tattoos (in short-sleeved company shirt). Hair including facial hair must be in conservative style and cut with natural hair colors. Applicant must be able to adapt to in-office and onsite working locations with a variety of customers and variety of user personalities. All team members must comply with standards of professional conduct and with a professional demeanor befitting the TriQuest Technologies brand and culture. This is a support rolecandidate must be a team player have a positive and helpful attitude maintain calm demeanor talk to vendors and customers over the phone and in-person communicate clearly and be able to assist users with technical issues by talking to them in non-technical terms.

Physical Demands : This role requires the following physical activity skills to successfully perform the essential functions of this job. Candidate must have the ability to sit for up to 8 hours in a day and full mobility of body to walk stand climb ladder crawl under desks and in tight spaces. Must be physically capable of lifting and carrying 50 pounds use arms to reach and push / pull use hands to write pinch small cables and type40 wpm minimum. Applicant must be able to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person. Chosen candidate must pass our mandatory background check includingbut not limited toemployment verification academic records business and personal reference checks personal credit check criminal background check driving record check physical examination drug screen and any other relevant background information.

Work Environment : Locations include light industrial and office environments both at company office and at multiple customer locations throughout DFW. No additional travel requirements or overnight stays. Candidate must be able to drive themselves to company office and onsite to customer locations within Dallas-Fort Worth metroplex. This is not a remote position. Candidate must be available and ready to work 8 a.m. to 5 p.m. Monday through Friday and available for occasional work after hours and on the weekend. All team members commit 42 hours per week with 4 hours dedicated to continuing education (2 during work and 2 after hours).

Benefits Package : Annual company benefits include 8 paid holidays 15 days paid time off (more earned with tenure) and a focus on continuing education. Expense reimbursements and monthly payroll paid via direct deposit. We offer team members elective health vision and dental insurance plus Simple IRAwith company match up to 3%and a Health Savings Account. Technical team members receive mileage and cell phone stipends company apparel and continuing education budget for exams and materials.

For more information about TriQuest culture please visit The essential functions described herein cannot be eliminated from this role or performed by others.

Required Experience :

Junior IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Department / Functional Area : Service Delivery

Experience : years

Vacancy : 1