Mgr, Expert Services Mgmt

Mgr, Expert Services Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a Manager in our Expert Services organization in AMS, focused on all aspects of leading a team of Business and Technical Consultants in delivering timely, high-quality work for ServiceNow customers. This includes consultation, advisory guidance, and implementation across the ServiceNow Platform, with a focus on RISK and Security product capabilities.

Key responsibilities include :

• Provide project oversight - Provide business and / or technical leadership with our Consultants, Customers, and Partners
• Leading and growing a team of experts who consult, implement, and configure ServiceNow's Risk and SecOps product capabilities for our customers and in collaboration with our partner ecosystem.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed
• Serve as a people manager leading, mentoring, guiding, and being available for conversations of growth
• Partner with internal teams to support training, enablement, product management, and drive leading practices
• Promote practice development via continuous improvement practices for delivery / engagement, strategy and growth, and scalability
• Manage and prioritize multiple and complex initiatives successfully
• Recruitment and development of people
• Drive productivity and utilization of your own work, your reportees, and overall practice
• Help to maintain and improve customer satisfaction (CSAT) scores
• Drive ServiceNow product consumption and / or adoption
• Partially customer-facing role with some travel within Americas region.

To be successful in this role you have :