Home Health Clinical Triage Specialist (Part-Time-Weekends)

The Home Health Clinical Support Specialist is an integral part of the Home Health interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays.

Must be available to work afterhours, weekends, and holidays.

Responsibilities

• Responsible to receive calls from patients and / or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care.
• Assess patient status and intervene as indicated by the patient’s condition and established protocols.
• Responsible for timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record.
• Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation.
• Responsible for coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families.
• Responsible to ensure appropriate education regarding all updates / processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services.
• Facilitates orientation of new personnel as assigned.
• Exhibits exemplary and timely communication skills when assessing or educating patients / caregivers, performing telephone triage, or collaborating with fellow healthcare professionals.
• Serves as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice.
• Knowledge of and adherence to all policies, procedures, and LHC Standards of Behavior.
• Responsible to complete all new and ongoing education to maintain competency for this role.
• Maintains productivity standards as assigned.
• Other duties as assigned.

Qualifications