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Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

Corey Chapman - State Farm AgentMapleton, UT, US
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Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Health insurance
  • Paid time off

ROLE DESCRIPTION :

As the Office Manager with Corey Chapman State Farm, you will be responsible for the day to day operations of the office & generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
  • Find opportunities within our current customer base to help them with other products.
  • Work directly with the Agent to set appointments and deepen customer relationships.

    • QUALIFICATIONS :

  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
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    Customer State Agent • Mapleton, UT, US