Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team in Akron, Ohio. In this role, you will play a critical part in managing and overseeing commercial and consumer collections processes to ensure smooth financial operations. This is a long-term contract position that offers the opportunity to work onsite three days a week while contributing to the success of a leading manufacturing company.

Responsibilities :

• Contact clients to address overdue accounts and ensure timely payments.
• Manage both commercial and consumer collections processes to maintain cash flow.
• Utilize Microsoft Dynamics CRM, QuickBooks, and Excel for accurate record-keeping and reporting.
• Collaborate with internal teams to resolve billing discrepancies and improve collection efficiency.
• Monitor account statuses and prepare detailed reports on collection activities.
• Implement effective strategies to minimize delinquent accounts.
• Build and maintain positive relationships with clients while addressing payment concerns.
• Follow established credit and collection policies to ensure compliance.
• Analyze customer payment histories to identify trends and recommend improvements.
• Support the finance department with additional tasks as needed.
• Proven experience in commercial and consumer collections.
• Strong understanding of credit and collection processes.
• Proficiency in Microsoft Dynamics CRM, QuickBooks, and Microsoft Excel.
• Excellent communication and negotiation skills.
• Ability to analyze financial data and identify patterns.
• Highly organized with strong attention to detail.
• Experience in managing billing and payment disputes.
• Familiarity with compliance standards in collections and credit operations.