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Desktop Support Engineer
TalentOlaNew York City, NY, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionAddress IT issues / tickets raised by users for Hardware, software, and networking Image IT equipment's as per COE standards Walk customers through installing applications, peripheral devices Guide users with simple, step-by-step instructions Conduct remote troubleshooting Record technical issues and solutions in logs Ask targeted questions to diagnose problems Direct unresolved issues to the next level of support personnel Follow up with users to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Upkeep health and compliance of endpoints and IT infra Create Purchase requests for new requirements Create waybills to ship IT equipment Ensure adherence to relevant company procedures and policies
serp_jobs.job_alerts.create_a_job
Desktop Support • New York City, NY, United States