Desktop Support Technician

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The (Desktop) Technician will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of desktop systems, and resolving hardware and software issues.

Responsibilities

• Provide technical support to end-users for desktop systems, including hardware and software troubleshooting.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Assist with the setup and deployment of new desktop systems and equipment.
• Perform routine maintenance and updates on desktop systems to ensure optimal performance.
• Respond to and resolve support tickets in a timely and efficient manner.
• Collaborate with other IT team members to address and resolve complex technical issues.
• Maintain accurate documentation of support activities, configurations, and procedures.
• Assist with the onboarding and offboarding of employees, including setting up and decommissioning desktop systems.
• Provide training and guidance to end-users on the proper use of desktop systems and software.
• Ensure compliance with company policies and procedures related to IT and data security.
• Provide AV support for training and conference rooms, including setup, maintenance, and troubleshooting of audio-visual equipment.
• Manage and track IT assets, ensuring accurate inventory and proper asset lifecycle management.
• Emphasize the importance of teamwork and collaboration to achieve common goals and ensure the success of IT projects.
• Highlight the importance of excellent customer service skills to provide a positive experience for end-users.
• Stress the importance of adaptability and flexibility in responding to changing needs and priorities.
• Underline the importance of strong communication skills to effectively interact with end-users and team members.
• Emphasize the importance of proactive problem-solving skills to anticipate and address potential issues before they escalate.
• Highlight the importance of attention to detail to ensure accuracy and quality in all tasks.
• Stress the importance of maintaining confidentiality to protect sensitive information and data.
• Management may assign additional responsibilities as needed.

Required

Preferred

Knowledge / Skills / Abilities

Benefits

Compensation Information

$27.50-$37.30 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.