Scheduling Coordinator

Summary / Objective of Overall Role :

The purpose of this role is to facilitate the processes and workflow of the services provided to our cliental by following the guidelines, existing instructions and standard operating procedures for the logistics role. The Senior Logistics Specialist will adhere to existing processes, while assisting with continuous improvement and process development needs of the role.

Essential Functions :

• Service Trade™ proficiency based on existing Service Trade™ instructions
• Communicating reportable items to leadership per standard operating procedures
• Drafting and managing the employee scheduled to be approved by leadership and any schepdule updates, bi-weekly.
• Schedule / reschedule all jobs per standard operating procedures on a weekly / monthly basis
• Draft & manage all quotes from initiation of request (or reported deficiency) to scheduling of the job per standard operating procedures
• Add customers to the system & manage client records including updating location notes based on location & service provided.
• Act as scheduling liaison for subcontractors.
• Facilitate employee or job schedule changes to accommodate staff or client needs, including processing PTO / NPTO requests.
• Communicating reportable items to leadership per standard operating procedures
• Assist with documentation management by filing documents and updating files.
• Answer phones & relay messages
• Assist with facilitating candidate interviews
• Attend catch up meetings on a regular basis to inform & update leadership on the current state of jobs & scheduling needs.
• Ad hoc tasks to assist leadership & field staff.
• Logistics and Service Trade™ training
• Delegate & Supervise additional tasks to Jr. Logistics Specialist
• Oversee the completion of updates & maintenance of the daily field performance report, per standard operating procedures
• Oversee the completion of updates & maintenance of the service tracking report daily, per standard operating procedures
• Oversee the review of completed jobs & drafting overview emails daily, per standard operating procedures
• Oversee the daily customer service follow up calls, scheduling confirmation calls & service reminder calls, followed up with email correspondence.
• Oversee the facilitation & coordination of rental equipment for jobs as needed
• Oversee the facilitation & coordination of travel arrangements for field personnel
• Oversee, the management & updating of customer information (i.e. location instructions, assets / equipment, contact information etc.) in Service Trade™
• Self-starter, able to work independently, with minimal supervision
• Organization / Prioritization Skills
• Ability to understand & follow SOPs
• Problem Solving skills
• Type a minimum of 60 wpm
• Time Management

Other Duties :

This role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Benefits :