IT Service Desk Support

Job Title- IT Service Desk Support

Job Location- South Jordan, UT

Pay- $21 / hr W2

Duration- 12 months

• First-Line IT Support :

Act as the initial point of contact for users calling the IT Service Desk, delivering high-quality technical support for enterprise software and hardware in a 24 / 7 environment.

Demonstrate strong communication and problem-solving skills to resolve incidents professionally and empathetically, aiming for high first-call resolution rates.

Investigate, diagnose, and resolve hardware / software issues using internal tools, diagnostic programs, and knowledge base systems. Perform tasks such as installations, repairs, and system cleanups.

Accurately log, track, and document incidents and service requests, ensuring timely escalation when necessary and clear communication with end users regarding issue status and resolution timelines.

Identify opportunities to streamline processes and enhance automation. Share insights and feedback to improve team performance and end-user satisfaction.

Work collaboratively in a high-pressure, fast-paced environment. Participate in after-hours and weekend support as required, showing adaptability and commitment.