IT Support Specialist

THIS IS NOT A REMOTE POSITION. CANDIDATES MUST HAVE 2 YEARS EXPERIENCE.

This position will provide first-line IT support for all VirTra employees and locations, including but not limited to the following : First response, prioritization, resolution and escalation of staff IT ticket requests, regular maintenance and upgrades to desktops, laptops, printers, and other network equipment. Maintain up-to-date documentation and KB articles. Manage and Maintain user accounts in both on-premises and cloud-based systems.  Ensure that hardware and software systems work as expected.

Essential Functions :

• Provide technical support and training to staff via the IT ticketing system, IT management tools, Microsoft Teams, and in person.  Create detailed KB articles on troubleshooting steps and resolutions.
• Work is well documented and completed in a timely manner.
• Troubleshooting hardware and software issues on multiple platforms including :

End User devices, including desktops, laptops, printers, IP phone system and some cell phones.  Includes staff and device onboarding / offboarding, troubleshooting connectivity, patching, maintenance, system and application support for corporate approved programs.

Competencies :

Knowledge, skills and abilities :

Physical Demands :

While performing the duties of this job, the employee is regularly required to talk or listen.  Frequently the employee will be required to stand; walk; sit and use hands or fingers, handle or feel; and reach with hands and arms.  Working with basic hand and machine tools as well as small parts which require visual acuity and hand / eye coordination.  Requires ability to work on items repetitively and sit for long periods of time.  See details of objects that are less than a few feet away. Understand the speech of another person and speak clearly so listeners can understand. Ability to occasionally lift up to 50 lbs.

Education and Experience :

Additional Requirements :

VirTra is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

About VirTra, Inc. :

VirTra creates intense, immersive training solutions that keep law enforcement officers safe, prepared and armed with excelled skills. We are a meticulous in assuring every aspect of each scenario is the highest quality for maximum realism and learning. This attention to detail is found in every true-to-life scenario, curriculum, recoil kit and electronic device train your team to the highest level of preparedness.