Telecommunications Voice Support - 23903

Description :

Position Summary : With considerable latitude for the exercise of independent initiative and judgment, the Telecommunications Voice Support position will be responsible for providing telecommunications support through service repairs, ordering, tracking, and inventory management. Performs related work.

Reports to : Manager, Voice Operations

Direct Reports : N / A

Key Relationships : Works with Central offices, schools, telephone carriers, and vendors in providing maintenance and voice communication support.

Responsibilities

• Monitors requests, tracks voice and data circuit installations and inventory, disconnects, upgrades, and moving telecommunication hardware.
• Works with telephone carriers and vendors to resolve voice and data circuit installation and repair issues and long-distance concerns.
• Provides support to field project managers and vendors on all aspects of the Private Branch Exchange (PBX) equipment, including new installations, replacements, and upgrades.
• Supports vendors and project managers in the areas of voice and data communications within schools and administrative offices.
• Performs complex data telecommunications operations.
• Serves as a technical resource in the planning, selecting, and operating data telecommunications services, systems, and equipment.

Qualification Requirements :

Minimum

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above.

Preferred

Salary : $57,990 - $75,000

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE : The filling of all positions is subject to budget availability and / or grant funding.

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .