Technical Support Specialist (Ontario)

1. Job Responsibilities

Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breast pumps and other products; escalate complex issues to R&D and follow up on feedback.

trouble-shooting

Participate in writing / updating English technical documentation (manuals, FAQs, etc.), and compile typical issues to build a knowledge base.

Coordinate internal and external resources, relay customer needs, and provide technical support to assist sales.

Document work activities and regularly summarize and optimize services.

2. Qualifications

Bachelors degree or higher, preferably in Computer Science, Electronics, English, International Trade, or related fields.

Excellent English listening, speaking, reading, and writing skills; proficiency in Spanish or other minor languages is a plus.

Basic knowledge of computer hardware and software, familiarity with Windows systems; prior experience in technical support is preferred; strong learning ability. patient, responsible, with good communication skills and stress resistance