Information Technology Support Analyst

Overview

Job Title : IT Analyst

Location : Dallas, TX

Company : Investment Firm (Sub 40 Employees)

Reports to : Executive Vice President

Work Schedule : 40 hours per week, WFH Fridays

About the Role :

Were looking for an organized, tech-savvy professional to join our team as an IT Analyst, Help Desk. This position serves as the point of contact for internal technology support requests providing friendly, efficient assistance to employees and ensuring issues are quickly resolved or escalated appropriately.

The ideal candidate is proactive, enjoys problem solving and thrives in a collaborative corporate environment. Youll play a vital role in keeping our systems running smoothly and our employees productive.

Key Responsibilities

• Serve as the intermediary for IT support inquiries via phone, email and ticketing system
• Troubleshoot and resolve onsite hardware, software, and connectivity issues
• Coordinate with external IT provider and internal departments to resolve escalated requests
• Track support requests and solutions in the help desk system and escalate when needed
• Assist with onboarding / offboarding tasks (equipment setup, account provisioning, etc.)
• Maintain an inventory of IT equipment, including laptops, peripherals, and accessories
• Manage printers including monitoring toner levels, troubleshooting issues and coordinating service calls as needed
• Provide basic user training and promote best practices for technology use
• Support conference room / Executive office AV systems and assist with meeting technology setup

Compensation & Benefits

Qualifications

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