Tier 2 technical support ServiceNowSR International • Columbus, OH, United States
Tier 2 technical support ServiceNow
SR International • Columbus, OH, United States
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State of Ohio- DRC-Tier 2 technical support (ServiceNow) - 785912 (Local Only / 100% Onsite)
Interviews will be onsite.
Travel may be required throughout the state of Ohio.
Candidates will work onsite in Franklin or Madison County.
Closing Date : 12 / 02 / 2025
Job Description :
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and / or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required / Desired Skills :
Professional experience working with computers in a Help Desk / Support role
Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
Strong Customer Service Skills
Previous experience with ServiceNow
CompTIA A+ Certification
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