Administrative Assistant

HOA Management Liaison

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Description

Job Summary : This individual will serve as a liaison between the HOA management company and the residents while maintaining community standards. This role requires someone who is organized, detail-oriented, has excellent customer service skills, and is ready to play a key role in the success of a dynamic community. This dedicated individual will provide essential administrative support to our property management team with a primary focus on fostering a positive residential experience and ensuring smooth HOA operations in Frisco, TX.

What We Offer : Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, as well as support with wellness and development initiatives, and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations have also been recognized as Best and Brightest Companies to Work For.

How Our Employees Make an Impact : Our Administrative Assistants are the heart of our property management operations, making a significant impact through :

• Serving as the first point of contact for residents, addressing inquiries, concerns, and complaints professionally and efficiently.
• Providing crucial administrative support to the Association Manager, ensuring smooth day-to-day operations.
• Communicating HOA policies, rules, and upcoming events via newsletters, emails, and community meetings.
• Maintaining accurate records, preparing reports, and assisting with documentation to support effective property management.
• Managing calendars, scheduling appointments, and coordinating meetings to optimize the team's productivity.
• Mediating disputes and assisting in resolving resident concerns in accordance with community regulations.
• Maintaining databases for amenity access cards and gated entry systems (toll tags, windshield stickers, codes, and resident updates). Handling access card and reservation applications for association amenities and new owner / leasing welcome packets.
• Building positive relationships with clients, residents, and vendors, demonstrating a commitment to excellent customer service.
• Creating and distributing marketing materials such as flyers, emails, websites, and newsletters to promote community events and updates.
• Tracking and reporting ongoing property compliance concerns to ensure timely resolution.

Requirements

Prior experience in HOA management, property inspection, community relations, or administrative support.

Strong interpersonal and communication skills, able to address resident concerns effectively.

Familiarity with HOA governing documents, policies, and building codes is a plus.

Detail-oriented with the ability to document findings and prepare reports accurately.

Strong problem-solving abilities and conflict resolution skills.

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.

Ability to communicate with multiple stakeholders, for example community managers, vendors, peers, clients.

Able to work effectively with others in person and in group setting

Able to prioritize, manage time, and meet deadlines.

Able to interpret verbal and / or written instructions at a proficient level.

High School Diploma or GED Required

At least one year of directly related or closely related experience

Ability to work effectively in an on-site office setting

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.