Subcontracting Manager

Manager, Subcontracting

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Manager, Subcontracting leads a team of Subcontracting Specialists responsible for managing orders fulfilled by third-party vendors. This role ensures a seamless order-to-cash process, delivering fast, accurate, and high-quality service to both customers and partners.

Essential Functions

• Serve as subject matter expert on the end-to-end subcontracting process.
• Identify and implement process improvements to enhance the subcontracting order-to-cash experience.
• Lead the team in providing excellent service to customers and vendors.
• Coach and develop team members through ongoing feedback and training.
• Oversee order management from quote creation through billing, ensuring accuracy and timeliness.
• Monitor KPIs, evaluate performance trends, and implement improvement plans.
• Resolve escalations quickly while maintaining service-level standards.
• Drive subcontracted order profitability to meet margin targets (>

25%) and contribute to EBITDA.

Supervisory Responsibilities

This position has supervisory responsibilities.

Qualifications

Education

Minimum / Preferred : Associates Degree in Business, Marketing or related field.

Experience

Minimum : 3 years in customer facing sales roles or equivalent combination of education and experience.

Additional Knowledge, Skills, and Abilities

Physical Requirements

Demand : Sit while answering phones or reply to emails Constant Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Constant Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits :

Salary Range : $77,400.00 $112,000.00 / year

Pay Transparency Statement : At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement : Some positions may require secure site access and / or domestic air travel. All candidates for positions which require secure site access and / or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to : race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.