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Senior Manager, Payment Solutions

Senior Manager, Payment Solutions

SPS CommerceMinneapolis, MN, US
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Description

The Senior Manager, Payment Solutions will lead a team of customer-focused professionals dedicated to expediting the payment process. This includes evaluating and assessing existing practices, as well as seeking out and implementing process improvement ideas. This role will lead the team to support internal and external customer needs related to the billing and collections process.

Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds. We #succeedtogether through occasional in person collaboration while most of our work is done remotely.

Does this sound like you?

  • You excel in people development and creating a positive culture. You have a material depth of experience in team building, leading others, and forging new paths.
  • You have been a guide and mentor through large changes, and you always start from a place of empathy during change management.
  • You are no stranger to bringing new ideas to the table. You are well known for your critical thinking skills and your ability to see big picture, while catching all the details that make it work.

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

The Day-to-Day

This role will lead a team of customer centric focused payment recovery professionals. For the near term, this will include leading the team through a significant organizational change, evaluate and assess existing practices and seek out and implement process improvement ideas. This will include building on an existing base of team performance metrics to help push the evolution of this department. This is a position of relative high visibility with senior leadership across the organization.

  • job expectations and select, orient, train, coach, develop and inspire individuals to achieve established individual and group KPIs
  • Ensure customer-centric focus, education, and behaviors are a top priority for the team; embed this value into work processes, skills, practices, and culture; measure quality and drive accountability
  • Act as a strategic thought partner / leader on issues and / or changes related to billing questions and payments to ensure that business partners are aware of impacts and risks to the receivable process for the changes being made.
  • Cultivate and maintain effective working relationships with department leaders and business partners, including Sales, Customer Success, and Technology, to create open channels of communication and partnership on customer escalations.
  • Lead forecasting and reporting of accounts receivable (e.g., bad debt expense, non-pay cancels)
  • Drive process improvements and regularly communicate these improvements and potential risks and / or impacts to senior management, with emphasis on potential risk areas in our receivable processes
  • Manage team initiatives related to internal controls, process improvements, while driving for efficiencies in processes, reporting opportunities, and data analysis related to receivables.
  • Serve as the customer escalation and resolution point for issues, disputes, and past due accounts; remove roadblocks for team to achieve results; approve negotiated payment schedules.
  • Establish productive working relationships with third-party collection agencies.
  • Use data to inform all aspects of our decision making, operating processes, and strategic direction.

    • Minimum Requirements

  • Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience
  • 10+ years of relevant experience (like billing support, collections, customer service or related), with at least 4+ years in a formal people management role
  • Strong knowledge of receivables and financial concepts
  • Proven ability to identify metrics and trends to drive efficiencies in processes
  • Exceptional organizational skills and attention to detail with the ability to manage multiple concurrent responsibilities
  • Excellent communication, leadership, and collaborative skills to work effectively with teams throughout the organization as well as external service providers
  • Proven ability to engage and influence across corporate functions
  • Ability to approach problem solving with resourcefulness and creativity
  • Demonstrated ability to analyze issues, determine and implement appropriate solutions, and resolve problems
  • Strong knowledge of systems and automation
  • Advanced Microsoft Excel skills

    • Nice to haves

  • Experience setting and shifting priorities with self and within team of direct reports in an environment of high growth and continual change

    • SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

  • EOE including disability / veteran

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