Support Specialist

Job Summary

We are seeking a motivated and service-oriented Support Specialist to join our growing team. This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and is eager to grow their career in the insurance and Medicare industry.

Job Description

Support Specialist

Location : Warminster, PA

Employment Type : Full-Time | On-Site

Key Responsibilities :

Make outbound and receive inbound calls from agents to assist with certification processes and service-related issues

Learn and apply HIPAA, LIMRA, and CMS compliance guidelines

Follow up with carriers on enrollment and application statuses

Provide product information and support to agents regarding health products

Manage and respond to incoming emails from agents, carriers, and internal staff

Provide product rate quotes across multiple product lines

Share information about certifications, webinars, and training sessions

Coordinate and track certification progress with internal teams

Manage supply orders for agents and the home office

Utilize internal systems including agent database and online enrollment tools

Support additional duties and projects as needed

Qualifications :

High school diploma or equivalent (college experience preferred but not required)

Preferred Skills :

Professional and articulate with strong communication skills

Proficient in Microsoft Outlook, Excel, and Word

Quick learner and tech-savvy, with the ability to troubleshoot online tools

Self-motivated and able to work independently and within a team

Familiarity with Medicare and insurance concepts is a plus