Head of Retention

Head Of Retention

At Growe, we don't just follow trends we set them. We are seeking a forward-thinking leader to spearhead our CRM strategy across regions where our products dominate the markets. This role is perfect for a strategic leader who embraces innovation and isn't afraid to push boundaries while leading an already established, top-performing team.

Growe Welcomes Those Who Are Excited To :

• Develop and lead the CRM strategy for Latin America, Asia, and Africa, ensuring our clients are at the center of everything we do;
• Manage and scale a talented, experienced CRM team, aligning daily operations with strategic objectives;
• Deliver regular reports on CRM performance and KPIs, providing data-driven insights that support decision-making and strategy refinement;
• Communicate the success of the strategy and team by providing analytical data that facilitates informed decision-making and strategic refinement;
• Analyze data to identify growth opportunities - whether that's boosting sales, driving upsells, or retaining top clients through customized marketing campaigns and VIP offers;
• Foster innovation by implementing new mechanics such as gamification, quests, and tournaments, continuously adapting strategies to rapidly changing market conditions;
• Collaborate closely with other departments to deliver exceptional experiences for high-value clients.

We Need Your Professional Experience :

We Appreciate These Skills And Personal Qualities :

We Are Seeking Those Who Align With Our Core Values :