Business Relationship Manager

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Head of Business Relationship Management at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a Business Relationship Manager, you will be responsible for :

• Fostering and managing relationships between MMA and its key stakeholders, including clients, partners, and internal teams.
• Developing and implementing strategies that enhance stakeholder engagement and satisfaction, ensuring that business needs are understood and met effectively.
• Partnering with business units to identify pain points, strategic themes, and KPIs
• Developing product and technology roadmaps focused on delivering strategic value and business outcomes
• Liaising between Tech and Business teams to create Business and Product Requirements and maintaining visibility into the broader integrated technology roadmap to optimize solutions
• Experience design - ensuring that interactions with stakeholders are seamless and impactful. You will also prioritize requests and align them with organizational capabilities and resources.
• Customer Focus-will leverage various customer feedback methodologies and qualitative assessments to drive innovation and incorporate the voice of the customer into solutions.
• Monitoring stakeholder feedback will be key to identifying areas for improvement, and you will implement strategies that drive customer satisfaction. Staying informed about industry trends and best practices and continuously refining our approach to business relationship management

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :