Client Relationship Representative

Job Description

Job Description

We are seeking a dedicated and professional Client Relationship Representative to join our team in Miami, FL. In this role, you will be the main point of contact for clients, ensuring satisfaction, addressing concerns, and supporting long-term partnerships. This position is ideal for someone who excels in communication, problem-solving, and customer care.

Responsibilities

Build and maintain strong relationships with clients through regular communication and support

Act as a liaison between clients and internal departments to ensure project goals are met

Address client inquiries and resolve issues in a timely and professional manner

Track client feedback and identify opportunities to improve services

Assist with account management, documentation, and contract renewals

Provide updates to management on client satisfaction and retention metrics

Qualifications

Qualifications

Bachelor’s degree in Business, Communications, or a related field preferred

Proven experience in customer service, account management, or client relations

Strong verbal and written communication skills

Excellent organizational and time-management abilities

Ability to handle multiple priorities and meet deadlines

Proficiency in Microsoft Office Suite and CRM software

Additional Information

Benefits

Competitive salary ranging from $51,000 to $58,000 per year

Opportunities for career growth and professional development

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Supportive and collaborative team environment

Ongoing training and mentoring programs