Community Health Worker - Behavioral

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Behavioral Health Community Health Worker at our Downtown Oakland Health Center. The Community Health Worker must be able to provide direct care services to a diverse patient population.

This is a full time, 40 hours / week, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

Compensation : $22 - $23 / hour. We offer excellent benefits including : medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Facilitates and manages patient referrals to therapy and psychiatry. Contacts, screens, triages, and connects patients to both internal and external behavioral health resources. Maintains in-house waitlist if appropriate.
• Maintains mental health provider schedules with a focus on optimizing productivity. Fills provider schedules and manages templates.
• Conducts warm hand offs of patients from medical providers to facilitate integration of care, to connect high risk / high priority patients to behavioral health services, and / or for patients who have a positive screening for unhealthy alcohol use.
• Assists in establishing and maintaining smooth functioning of the site's Behavioral Health Team. Actively participates in behavioral health meetings.
• Supports behavioral health patient panels by making reminder calls, tracking patient attendance, and following up on no-shows to support and improve continuity of treatment.
• Supports behavioral health providers in having patients complete screening questionnaires and other paperwork.
• Tracks patients' progress and alerts providers to need for outreach and for enhanced services.
• Assists in coordinating and support behavioral health patient groups.
• Ensures appropriate consent and parental involvement for pediatric patients in behavioral health (at sites serving pediatric patients).
• Provides basic support to patients in connection to patient portal and video telehealth visits.
• Contacts community agencies and maintains updated resource lists of BH resources in the community.
• Responsible for data collection, entry and generation of reports.
• Participates in special projects under direction of supervisor.

Qualifications

Job Requirements :

Job Preferences