Front Desk / Customer Service Representative

Job Description

Job Description

Salary : $15 / hr

Location : Roswell, GA

Job Type : Part-time / Must be able to work Saturdays 10am-4pm

Reports To : Clinic Manager

About us :

Ageless Remedies of Roswell was founded in 2005 as a dynamic medspa positioned at the forefront of the anti-aging field.Dr. Lassiters career-long goal has always been to create a medical practice that helps people look and feel their best throughout their lives. To realize that goal, weve expanded our offerings to include a broader range of wellness services alongside the aesthetic treatments Ageless Remedies customers have come to trust over the years. We offer the latest in dermal fillers, medical aesthetics, CoolSculpting, bio-identical hormone therapy, advanced lab work, executive physical exams, and much more.

Position Overview :

We are seeking a polished, personable, and highly organized Front Desk / Customer Service Representative to be the first point of contact at our MedSpa. This role is key to creating a welcoming and professional experience for our clients, managing front desk operations, and supporting the clinical and management teams with administrative tasks.

Key Responsibilities :

• Client Interaction & Experience
• Greet clients warmly, check them in and out for appointments
• Answer phone calls, emails, and text messages promptly and professionally
• Provide detailed information about services, memberships, and promotions
• Schedule, confirm, and manage appointments using Zenoti
• Handle client concerns or complaints with empathy and escalate as needed
• Administrative Support
• Maintain accurate client records and ensure consent forms are completed and uploaded
• Process payments, issue receipts, and reconcile daily transactions
• Assist with daily clinic opening and closing procedures
• Manage inventory for front desk supplies and retail products
• Sales & Upselling
• Promote and upsell treatments, retail products, and memberships
• Educate clients on post-treatment care and next steps
• Track client referrals, loyalty rewards, and promotional redemptions
• Cleanliness & Presentation
• Ensure the front desk and waiting area are clean, stocked, and visually appealing
• Adhere to sanitation protocols and support staff with cleanliness as needed

Qualifications :

Compensation & Benefits :