Mobile App Support Manager

Ford Motor CompanyLong Beach, CA, United States

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At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

FordPass and Lincoln Way are world-class mobile applications used by millions of customers around the world. We are looking for a customer-centric, technical, and hands-on Mobile Application Support Manager .

The Mobile Application Support Manager plays a crucial role in ensuring exceptional customer experience of the FordPass / LincolnWay application. This position will lead the first-tier application support team, define and optimize support processes, and collaborate with cross-functional teams to resolve customer issues efficiently and effectively. The ideal candidate is a highly organized and detail-oriented individual with strong problem-solving skills and experience in application support and team management.

Minimum Requirements we seek :

Bachelor’s degree in Computer Science, Engineering, relevant area of study, or equivalent work experience.
5+ years of experience in application support, with at least 2 years in a management or supervisory role.

Our Preferred Requirements :

Prior mobile application development experience.

Demonstrated experience with software operations (Source Management, Continuous Integration / Continuous Deployment, DevOps, Site Reliability Engineering, Observability, Support and maintenance).

Exemplary verbal and written communications skills with the ability to influence the enterprise.

Master’s degree in Computer Science, Engineering, relevant area of study, or equivalent work experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like : will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including :

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

If in CA

if in MI

Ford will not be offering a relocation package for this position. Candidates for this role are expected to either reside within commuting distance of our Dearborn, MI, Palo Alto, CA, or Long Beach, CA offices or be able to relocate independently without financial assistance from the company.

Visa sponsorship is not available for this position.

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Manager Mobile App • Long Beach, CA, United States