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Charlestowne HotelsNew Haven, CT, US
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Restaurant Server

BLDG is where architecture, cuisine, and cocktails converge in perfect harmony. Nestled within Hotel Marcel, BLDG draws inspiration from Connecticut's vibrant farms and the Atlantic Ocean, creating a unique dining experience that mirrors the high energy of its surroundings.

With a focus on the freshest local ingredients, BLDG delivers full-flavored, artfully presented dishes designed to excite the modern palate. From inventive cuisine to a welcoming atmosphere, BLDG offers a perfect balance of creativity, taste, and style.

Job Summary

The restaurant server will interact with all guests and ensure they have a memorable experience from start to finish when dining at the restaurant. Responsibilities include taking orders, delivering food and beverages, ensuring satisfaction, and maintaining a clean and organized dining area.

Primary Principal Responsibilities

  • Greet all customers warmly and with appropriate greetings.
  • Adhere to grooming and appearance standards.
  • Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks.
  • Take guest food and beverage orders accurately.
  • Knowledge of current menu choices, specialties and menu deviations.
  • Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks.
  • Ensuring a memorable dining experience.
  • Quickly resolve any issues that may arise.
  • Properly open and pour wine tableside.
  • Accurately record revenue and accept cash, credit card, room charges and direct billing payments.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Filling as need for absent team members.
  • Assist with special events if needed.
  • Assist customers with disabilities.
  • Thank guest with genuine appreciation.
  • Answer telephone using appropriate etiquette.
  • Develop and maintain positive working relationship with co-workers and others.
  • Comply with quality assurance expectations and standards.

Secondary Responsibilities

  • Bus tables and assist with processing dirty dishes if necessary.
  • Assist kitchen with prep work or plating if necessary.
  • Clean all front of the house areas including windows, light fixtures and entrance as assigned.
  • Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.
  • Performs all other duties as directed by immediate supervisor.

    • Job Requirements

    Education and Experience

  • One year of prior food and beverage experience preferred.
  • Prior guest relations training.
  • Proper food safety training and certification as described by law.
  • Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast).

    • Knowledge, Skills and Abilities

  • Knowledge of proper food handling.
  • Strong written / verbal communications skills.
  • Positive upbeat attitude / personality.
  • Punctuality and reliable attendance are required.
  • Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
  • Must be willing to work flexible hours such as mornings, nights, weekends and holidays.

    • Physical Demands and Work Environment

  • Regularly required to stand and walk for a prolonged period of time, transport materials or equipment, and lifting, moving, or carrying heavy objects over 30 lbs.
  • Occasionally lifting, moving, or carrying objects up to 50 lbs.
  • Regularly requiring motor coordination in combination with finger dexterity to grasp, handle, feel, reach, extending arms overhead, etc.
  • Frequently required to bend, stoop, etc.
  • Must be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable.
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    Server • New Haven, CT, US