Technical Account ManagerNextdeavor • Chicago, Illinois, USA
Technical Account Manager
Nextdeavor • Chicago, Illinois, USA
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job_description.job_card.job_descriptionManage technical escalations and provide clear action plans with status updates actions and ownership through resolution without supervision. Deliver proactive and preventive service deliverables and guide customers through complex environment changes. Demonstrate advanced troubleshooting skills including simulating and replicating customer-reported issues. Orchestrate advanced solution integration with Adobe or third-party products from a technical account management perspective. Manage assigned accounts and assist team members with their accounts ensuring effective communication of business impact to internal associates. Represent value realization in stakeholder meetings and quarterly business reviews influencing team initiatives and processes. Contribute to product and operational best practices and lead large complex strategic accounts confidently. Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases including design implementation testing and release management. Research enhance develop and apply knowledge while guiding others in the application of operating procedures. Contribute to team goals mentor junior team members and lead initiatives impacting immediate or extended teams. Provide advice training and support to junior team members and drive engagement with subject matter experts product engineering and management. Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives. Share knowledge across global teams engineering support and other departments through forums team meetings and documentation. Advanced troubleshooting and problem-solving skills Excellent communication skills including presentation written and verbal abilities Ability to manage complex accounts and deliver innovative solutions to customer requirements Strategic thinking and ability to influence client roadmaps and strategic visions Expertise in multiple Adobe solutions with certifications in business practitioner roles Technical confidence and actionable knowledge of Adobe investments for a comprehensive view Collaboration skills to work effectively with engineering and other teams Strong research and knowledge dissemination capabilities Leadership and mentoring skills to support and guide junior team members Entrepreneurial mindset and ability to act independently on new assignments
Technical Account Manager
6 Months W2 Contract
Chicago IL (hybrid)
Benefits Youll Love :
- NextDeavor offers health vision and dental benefits for contract employees
- Paid sick leave eligibility is contingent on state of residence
- Optional 401k Plan (excludes employer match)
Heres how youll make an impact on the team :
Heres what youll need to be successful in this role :
Pay Range :
$40.00 - 49.86 / hour
Ready to make your mark Take the leap and apply directly here : your application is in good hands.
Required Experience :
Manager
Key Skills
Business Development,Cement Plant,Business Support,Data Analysis,ASP
Employment Type : Contract
Experience : years
Vacancy : 1
Hourly Salary Salary : 40 - 49
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Technical Account Manager • Chicago, Illinois, USA
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