Account Services Coordinator

Account Services Coordinator (ASC)

We are seeking a detail-oriented and customer-focused Account Services Coordinator (ASC) to join our team in Raleigh, NC. Reporting to the Manager, this role requires the ability to manage a high volume of calls and emails while maintaining accuracy, professionalism, and responsiveness. The ideal candidate is adaptable, resourceful, and able to quickly shift focus to address urgent or unexpected issues.

The ASC also serves as a key contributor in identifying trends, recurring issues, and other insights to support meetings, process improvements, and organizational initiatives.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders, returns, and credits accurately and efficiently.
• Troubleshoot and resolve customer issues and complaints to ensure satisfaction.
• Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve customer concerns.
• Provide feedback to management on recurring issues, patterns, and customer trends.
• Build and maintain strong customer relationships through clear, empathetic communication.
• Meet or exceed established KPIs and performance goals.

Requirements :

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications. At Martin Marietta, we strive to work with the best and the brightest those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including :

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.