IT Manager /

ROLE OVERVIEW

Oversees the IT operations department at the Fashion Nova Distribution Center. The IT Manager’s staff is responsible for supporting the company’s warehouse computer systems, RF devices, workstations, mobile devices, printers, data communication networks and related application programs.

It is typically the responsibility of IT Manager to hire, train and evaluate IT staff, assign tasks, and arrange schedules that supports 24 hour a day 7 days a week operation. In addition, the IT Manager performs assessments on company systems to ensure proper operations and to identify any issues that need to be addressed. The IT Manager reports to the Director of IT Operations and is responsible for all level one IT support for the distribution center.

RESPONSIBILITIES

• Provide level one IT support for all systems in the distribution center.
• Administer, manage and maintain the end-user computing systems.
• Troubleshoot and maintain network connectivity including wireless connectivity.
• Manage and administer Google / Windows / Apple environments, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues.
• Continual monitoring of incidents and tickets ensuring service levels are met.
• Ensure high availability for all IT systems that support the material handling equipment.
• Track and maintain appropriate levels of hardware inventory to support the operations of the distribution center.
• Update and maintain accurate the inventory tracking system.
• Manage and maintain MDM tools such as JAMF and SOTI MobiControl
• Partner with other business functions to evaluate, prioritize and resolve new issues problem scenarios.
• Owns the escalation triage process for critical issues, both internally and externally.
• Selecting staff and providing work assignments.
• Directing the work of information technology personnel, setting priorities, and coordinating their activities.
• Evaluating and verifying employee performances through performance evaluation techniques.
• Monitoring, patching, and maintaining compute systems using tools such as NinjaOne or WSUS.
• Responsible for equipment repair and replacement of information technology components.
• Responsible for the IT purchasing at the distribution center.
• Diagnosing and resolving problems with malfunctioning components
• Responsible for the scheduling of the IT staff to ensure coverage for 24-hour operations.
• Support Warehouse Execution System (WES) – COFE
• Support Warehouse Management (WMS) – Koerber

ROLE REQUIREMENTS

Education Experience

Knowledge Skill Requirements

Working Conditions The working conditions described here are representative of those an employee encounters while performing

the essential functions of this position. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

In certain assignments, an employee may occasionally work near moving equipment and be exposed to toxic or

caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions and loud, prolonged noise.

Physical Requirements

Able to reach and extend both arms to full length without restrictions.

Able to bend, twist, reach, and lift up to 50 pounds without restrictions.

Able to work with both hands without restrictions.

Able to sit / stand for long periods (8-12 hours) without restrictions.

Ability to ascend and descend staircases without restrictions.

BENEFITS

#LI-LC1