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Associate Technical Account Manager
Associate Technical Account ManagerSS&C Technologies Holdings • West Palm Beach, FL
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Associate Technical Account Manager

Associate Technical Account Manager

SS&C Technologies Holdings • West Palm Beach, FL
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Job Description

Associate Managed Services Technical Account Manager

Get To Know The Team :

The Managed Services Technical Account Manager is responsible for the ongoing delivery of high quality service to Managed Services clients. The Steady State Managed Services Technical Account Manager functions as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model and a Business Casual Dress Code, including jeans
  • Your Future : 401k Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

Be the assigned account owner for SS&C | Advent’s largest and most complex Managed Services clients

Be responsible for the ongoing delivery of high-quality service to Managed Services clients

Function as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services solution

Have a detailed understanding of clients’ Managed Services dedicated environments, including all SS&C |Advent products, integration points, customization, automation and workflow, and manages projects with other SS&C teams

Be responsible for high priority issue management and be an important contributor to major product and infrastructure upgrade planning

Evaluate product workflows and automation systems for Managed Services clients

Maintain client automation workflows

Manage product and infrastructure issues to resolution

Advocate for client success on the Managed Services solution and work in collaboration with the Customer Success Manager throughout the custom lifecycle

What You Will Bring :

  • 5 years’ experience in SS&C | Advent technical support, systems support, professional services and / or account management
  • Deep knowledge of Advent Portfolio Exchange (APX) and Advent Custodial Data (ACD)
  • Deep knowledge of back and middle office services such as account reconciliation, market data management, and account performance
  • Strong knowledge of data related workflow and automation in the SS&C | Advent product platform, including 3rd party integration
  • Knowledge of networking topologies and virtualized systems such as VMWare and Citrix
  • Knowledge of Microsoft SQL Server
  • Ability to manage multiple projects / responsibilities to planned deadlines and expectations
  • Ability to communicate information and conduct training effectively to a broad audience
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