Voice Operations Engineer

Voice Operations Engineer

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position : Voice Operations Engineer

Location : Chandler AZ, Kennesaw GA, OR Charlotte NC

Duration : 12 Month Contract

Pay Rate : $60.55 per hour

Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transportincluding external carrier.

Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services.

Should understand and be able to support MS Teams, Avaya, Cisco, Ribbon and similar.

Additionally, the candidate will perform an operations technical role, including guiding technical recovery of Voice in house systems as well as Carrier engagements and escalation.

Duties will include provisioning, testing and repair Voice Operations Voice support for MS Teams, Cisco, Avaya, Ribbon, and adjunct equipment, including E911. Nice Recording provisioning a plus.

Position serves weekly "on call" with other team members on a rotational basis.

MS Teams Voice experience

MS Teams interoperability with Core Voice services

Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues

Leadership and Communication on outages, including reporting change related incidents

Incident and change activities in the core voice production environment.

Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation

Experience with Remedy, opening and updating Incident Tickets

Experience with Change and Problem ticket management

Time management skills, high productivity

Required Skills

1. MS Teams or Cisco or interoperability with teams / cisco

2. Teams CQD, permissions required for turning on recording in teams platform

3. Break / Fix looking into SIP ladders, etc (troubleshoot from teams into outside world, or from teams into Cisco)

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.