Inside Sales and Customer Care Representative

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing professional to care for our customers to book jobs and be a dispatcher.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

What you’ll do

Own the customer journey and keep the schedule full.

• Lead management & booking : Answer inbound calls / web leads, make timely outbound follow-ups, qualify jobs, and convert inquiries into scheduled appointments.
• Dispatch & schedule control : Build efficient routes for Service Professionals, manage same-day changes, and keep customers updated on ETAs.
• Set expectations & recommend solutions : Guide customers through scope, pricing ranges, timing, and prep steps; confidently offer add-on services when appropriate.
• Customer delight : Follow The Mr. Handyman Way to deliver a consistent, WOW experience—before, during, and after each visit.
• Quality & documentation : Maintain accurate notes, update work orders, and capture before / after photos when available.
• Reputation & retention : Request reviews, handle light service recovery, and nurture repeat business and referrals.
• Light marketing & social media :
• Publish short posts (2–4 / week) showcasing jobs, tips, promos, and team highlights.
• Engage with comments / DMs, share customer testimonials, and coordinate simple boosted posts / ads with the owner.
• Keep a simple monthly content calendar; use basic tools (e.g., Canva, Facebook / Instagram, Google Business Profile).

Key outcomes you’ll drive

What you bring

Nice to have (not required) : experience with home-service scheduling / dispatch, Housecall Pro / ServiceTitan (or similar), Canva / Hootsuite / Meta Business Suite, Google Business Profile, or basic ad boosting.

Schedule & compensation

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.