Receptionist

Receptionist Position

We are seeking candidates with 1+ year of experience in Reception services to join our team in Chicago IL! This position will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance and coordination in a Corporate setting.

Benefits Include : Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives!

Hourly Compensation : $21.00 / hr-$22.00 / hr USD

Hours : 7 : 30am to 4 : 30pm with availability to work overtime when asked.

Who We Are

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We've been honored as one of the Nation's Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we've made the INC 5000 list. We're a proud partner of the Military Spouse Employment Partnership through our nation's Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

Responsibilities

Communication

The Receptionist interacts with clients and guests either by telephone or in-person. The Receptionist listens, articulates clearly and takes appropriate actions. The Receptionist anticipates the unexpected, asks the right questions and manages situations with poise :

• Serve as the voice and face of the firm
• Answer and screen all incoming external and internal telephone calls in a welcoming and professional manner. Communicate clearly and effectively with all callers
• Approach others tactfully and professionally; react well under pressure; treat others with respect; accept responsibility for actions; follow through on commitments
• Assist all clients and visitors and facilitate their arrivals and departures using appropriate technology and other means to provide accurate information. Notify attorneys of visitor arrivals promptly with reminders if necessary. Guide visitors to appropriate conference rooms and visitor offices and provide light administrative support
• Act as primary responder to security issues calmly and professionally and report issues to management appropriately. Liaise with building management as appropriate

Guest Services

The Receptionist has the ability to meet and exceed guests' expectations and provide services they need. The role requires a professional, outgoing and welcoming personality that understands the value of first impressions, client service and dedication to creating a memorable experience for all guests. To make a great first impression, there are four "must-do's" : (i) friendly welcome; (ii) stand to greet the client / guest; (iii) make eye contact; and (iv) smile :

Knowledge Center / Resource

The Receptionist serves as a source of information for the office and has a wide range of resources available to guests. Provide working knowledge of conference-related technical skills such as setting up conference calls, long-distance dialing, and LAD-related issues for visitors

Ability to provide clients with inside knowledge of the best coffee shops, restaurants, and dry cleaning services in the area and provide guidance as guests / clients navigate their travel and time in the city

Have a depth of understanding about the firm, the people, and the clients

Inform Conference and Events Coordinator, Facilities Manager and / or Office Administrator of : any and all facilities issues; ensure that the client reception area is kept clean and professional in appearance, and is in compliance with client confidentiality; and check all amenities equipment

Familiarize oneself with firm personnel, policies and procedures

Attain proficiency in the conference room reservation software (Service Now). Book conference rooms and visitor offices and ensure that all necessary components for meetings (A / V, food, room configuration and similar requirements) are provided. Coordinate with food services vendor for all client and internal meeting requests; track all data for client and internal billing purposes

Other Responsibilities

Attend all necessary training including software(s) as required to perform job functions

Handle multiple tasks to include, but not limited to event preparation such as envelope stuffing or name tag preparation, Excel projects, short correspondence, photocopying, faxing, mailing, and light assistant duties

Maintain a flexible work schedule to change hours as necessary to accommodate events, meetings, firm holidays, weather and other types of emergencies; overtime as required

Professional appearance and strict adherence to firm's required dress code for this position

All members of the firm are encouraged to participate in our Global Citizenship program

Other special projects and duties as assigned

Qualifications

Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a Law Firm Reception or Administrative role is a requirement! Other qualifications include :

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team.