Front Office Assistant - Family Medicine - 16th St N - St. Petersburg, Florida

Front Office Assistant

Front Office Assistant

Location : St. Petersburg, Florida

Department : Family Medicine 16th Street N Orlando Health Florida Medical Clinic / Bayfront Medical Group

Schedule : Full-time; M-F 40hrs per week

Start Your Career with Confidence at Orlando Health

Orlando Health is one of Florida's most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the Orlando Health Florida Medical Clinic / Bayfront Medical Group, you'll join a nationally recognized organization that values your work, supports your growth, and provides competitive benefits starting your very first day.

We believe our team is our greatest strength. That's why we invest in you from the startwith comprehensive benefits, career development opportunities, and a culture rooted in compassion, innovation, and teamwork.

Job overview

The front office assistant provides support with the daily activities for ambulatory / physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and / or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance / Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education / Training High School graduate or equivalent.

Experience Six (6) months experience in a clerical office, or general business, and / or customer service setting.